Consumer Intelligence is a leading insight partner for the financial services sector, with over 20 years of expertise in the general insurance market. We specialise in insurance price benchmarking and consumer insights, empowering brands to understand their performance and make confident, data-driven decisions. Our mission is to inspire decisions that build consumer trust by delivering unique, actionable intelligence derived from pricing data and consumer research. We serve a broad range of clients, including insurers, brokers, and price comparison websites, helping them benchmark performance, monitor progress, and stay competitive in a dynamic market.

Key Products or Services

Insurance Price Benchmarking
We collect and analyze pricing data from the big four price comparison websites and key direct brands, providing a comprehensive view of the insurance market. This service enables clients to benchmark their pricing strategies, spot market trends, and make informed decisions to maintain a competitive edge.
Benefits: Enhanced market visibility, strategic pricing optimization, and improved competitiveness.

Consumer Research
Our full-service research team delivers bespoke projects such as surveys, focus groups, and mystery shopping to uncover deep insights into customer behaviors, attitudes, and motivations. This helps clients refine their offerings and enhance customer experiences.
Benefits: Improved customer satisfaction, regulatory compliance, and tailored product development.

Fair Value Services
Addressing evolving regulatory requirements, we provide insights and metrics to help clients demonstrate compliance with fair value standards and integrate these principles into their operations.
Benefits: Regulatory alignment, strengthened consumer trust, and operational excellence.
These offerings allow our clients to see the world through their customers’ eyes, make bold decisions, and foster lasting trust.
Notable Clients or Partnerships
Consumer Intelligence collaborates with the majority of the general insurance industry, including the major price comparison websites, direct insurers, and brokers. Our insights also support investors, asset management firms, and management consultancies.

Whitepaper: Pricing Agility in General Insurance

Pricing agility is no longer just a competitive advantage but a necessity when it comes to customer acquisition. The ability to sense and respond to price movements swiftly is critical in a market defined by volatility, especially when competitor pricing changes can drastically impact your own competitive performance.

Download here https://www.consumerintelligence.com/whitepaper-pricing-agility-in-general-insurance

For inquiries, use the contact form on our website at www.consumerintelligence.com/contact. Alternatively, email us at hello@consumerintelligence.com